Delete your Setlyr account
You can delete your Setlyr account, and the data in it, at any time — in the app, or by emailing us if you no longer have it. This page explains both, what is deleted, and the little we keep.
The short version
- In the app: Settings → Delete my data or account → Delete my account, then confirm with your password. Nothing is deleted for 14 days, in case you change your mind.
- Without the app: email hello@setlyr.com with the subject "Delete my account" from the address you signed up with.
- Paying for Premium? Deleting your account does not cancel the subscription. Cancel it in Google Play or the App Store.
Cancel Premium first, if you pay for it
Setlyr Premium is billed by Google Play or the App Store, not by us, so we can't cancel it for you, and deleting your Setlyr account does not stop the store from billing you. If you have a subscription, cancel it first:
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Setlyr → Cancel.
- iPhone / iPad: Settings → your name → Subscriptions → Setlyr → Cancel Subscription.
Delete your account in the app
- Tap the gear icon in the top-right corner and choose Settings.
- Under Data, tap Delete my data or account.
- Choose Delete my account, enter your password and tap Delete my account.
- The app tells you that your account is scheduled for deletion, and signs you out.
You have 14 days to change your mind
Nothing is deleted for 14 days. Until then, your account and everything in it stay exactly as they are. If you sign back in during that time, the app shows you the date your account will be deleted, and you can tap Keep my account to carry on where you left off.
After the 14 days, your account and its data are permanently deleted. This can't be undone.
No app? Ask us by email
You don't need to reinstall the app. If you no longer have it, would rather not use it, or can't sign in, email us with the subject "Delete my account" from the email address you signed up with:
We will confirm and delete your account and its data within one month.
What is deleted
When your account is deleted, we permanently delete from our live systems:
- your account and sign-in: your email address and password;
- your profile: your first name and the answers you gave about your move;
- your plan and progress: ticked tasks and guide steps, tasks you added, saved and liked items, and how far you have read;
- your Cost Planner entries;
- your James AI chat, and the count of how many messages you sent James AI each day;
- any note that your account redeemed one of our old access codes;
- if you are one of the few team members or testers we give Premium for free, your entry on that list.
When you ask for deletion, the app signs you out, which also removes the copy on your phone.
What we keep, and for how long
- Backups. We keep rolling backups of our database so we can recover from a failure. A copy of your data may remain in them for up to 90 days after your account is deleted, after which it is overwritten. We never restore from a backup except to recover from a failure, and if we ever had to, we would delete your account again.
- Messages you sent to support, and answers you reported. If you contacted us through Contact support in the app, or reported a James AI answer with Report this answer, we keep what you sent as a record of what was asked and answered, but we remove your email address and the link to your account, so it no longer identifies you. If you put personal details in a message and want them gone too, tell us and we will erase the text.
- Server logs. Our servers keep short-lived technical logs, which can include your IP address, account ID and email address. They are deleted automatically within 7 days.
- Complimentary Premium. If you are one of the few team members or testers we give Premium for free, your entry on that list is deleted with your account. Our internal change history keeps a record of each change we made to the list, with your email address, the note and the end date, and that record stays after your account is deleted.
- James AI. Anthropic, the company whose AI model writes James AI's answers, deletes what it received from us within 30 days, or keeps it longer only in the cases set out in our Privacy Policy. Our James AI usage statistics hold no account ID and no text, so they can't be linked to you, and are deleted after 180 days.
- Purchases. Apple and Google keep their own record of your purchases, under their own privacy policies.
- Our waitlist. If you joined the waitlist on this website before the app launched, that is a separate list and is not deleted with your account. Leave it with the unsubscribe link in any waitlist email, or ask us.
Clear your data but keep your account
If you want your data gone but would like to keep using Setlyr, open Settings → Delete my data or account and choose Erase my data, keep my account instead. After asking for your password, it deletes your profile, progress, saved and liked items, Cost Planner entries and James AI chat straight away. It can't be undone. You stay signed in and set the app up again from the start.
Settings → Clear all progress only resets your ticked tasks, guide steps and saved items, and keeps your account and profile.
Questions
Email hello@setlyr.com and we will help. The full details are in section 8 of our Privacy Policy.
Setlyr Limited · 238 Wednesbury Road, Walsall, WS2 9QN, England · Company number 17305710